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    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    Delivery to all of Europe is free; to the rest of the world each item costs 4 € more.

    Orders are generally dispatched within two or three working days and sent by registered mail.
    Within Europe, depending on the country, orders are dispatched within five to twelve working days.
    Orders outside Europe, depending on the country, are dispatched within ten to twenty working days.
    For more information about delivery times, please send us a message with your destination country.

    Your order will be processed within 2-3 business days and will be provided with a tracking number that can be tracked at the carrier. The lack of information that happens in some cases after the request is the carrier’s responsibility.

    The invoice is sent via email whenever requested.